What happens if I want to pay by childcare vouchers?
We are able to accept payment through all Childcare Voucher providers. If you wish to pay via vouchers, please email firstname.lastname@example.org to let us know. Please ensure that if you are paying through childcare vouchers, that you order the vouchers to come to the nursery account by the 20th of the month previous, so that the payment is accounted for on your account within these terms.
What happens on bank holidays/Christmas when nursery is closed?
The nursery is closed on the working days between Christmas Day and New Year’s Day and all public bank holidays. Although no deductions shall be made to monthly fees for these days, we instead offer the option to ‘swap’ those sessions at no extra cost, subject to availability. If your child attends full time, the fees have already been adjusted to take account of these closures.
What if my child is ill or on holiday and therefore doesn’t attend nursery for some of the month?
Fees are based on the reservation of a place for your child, not on actual attendance. Therefore, all fees are payable even if your child does not attend nursery for all their booked sessions.
What happens if my child starts nursery, changes their sessions or leaves nursery part way through the month?
The fee for that particular month will be calculated based on actual sessions booked in the month, then a new monthly average would resume the following month. This is the case even if the number of sessions per week is the same e.g. a child changing from Full Days Mondays, Tuesdays and Wednesdays to Full Days Wednesdays, Thursdays & Fridays. ALL changes of sessions requests are subject to a 4week notice period. (Where possible accommodate sooner subject to availability)